Privacy Policy

This Privacy Policy explains how EcoleUp collects, uses, stores, and protects your information when you use our services.

EcoleUp is an educational platform for learners and their families. We collect only the information necessary to provide educational platform functionality, improve user experience, and ensure account security.

Who This Policy Applies To

This policy applies to users of the EcoleUp educational platform, including children under the age of 16. We recognize that children are entitled to special privacy protections under applicable law, including COPPA in the United States, the GDPR in the European Union, and other applicable local data protection laws.

Parental Consent

Where required by applicable law, verifiable parental or guardian consent must be obtained before knowingly collecting personal data from a child under the age of 16. A parent or guardian may be asked to review this policy, provide contact information, and approve the child's account creation.

If we discover that personal data has been collected from a child without the required consent, we will delete that data promptly. To report such a concern, contact us at ecoleup2@gmail.com.

Information We Collect

We may collect account information such as name, email address, role, institution information, and account credentials. We may also collect learning activity data, including lessons completed, tasks, scores, progress milestones, and achievement information.

We may collect device and technical data such as device type, operating system, application version, crash logs, error reports, and general geographic region derived from language or platform settings.

We do not intentionally collect precise location data, photos, videos, audio recordings, social media profiles, contact lists, or payment card details.

How We Use Information

We use information to create and manage accounts, deliver educational content, track progress, support communication between authorized users, provide service updates, diagnose technical issues, improve platform stability, and comply with legal obligations.

We do not sell personal data or use children's data for behavioral advertising, profiling, or commercial purposes unrelated to education.

Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share data with trusted service providers who assist in operating the Service under appropriate data protection obligations, when required by law, or when necessary to protect the rights, property, or safety of EcoleUp, our users, or the public.

Advertising

EcoleUp does not display targeted or behavioral advertisements to children. Any contextual or non-personalized advertising shown to adult account holders must be separated from the child experience and based only on non-personal signals.

Data Retention and Security

We retain personal data for as long as an account is active or as needed to provide the Service. When an account is deleted, personal data is removed in accordance with our deletion procedures and applicable legal obligations.

We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and regular security reviews. No system is completely secure; where legally required, we will notify affected users and authorities of a data breach.

Your Rights

Depending on applicable law, users or their parents and legal guardians may request access to, correction of, or deletion of personal data, withdraw consent, or object to certain processing activities. To exercise these rights, contact us at ecoleup2@gmail.com. We may ask you to verify your identity before fulfilling a request.

International Transfers

Your data may be processed in countries other than your own. Where this occurs, we use appropriate safeguards consistent with applicable data protection law.

Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. Material changes may be communicated by email or in-app notice, and the revised policy will be posted with an updated last-updated date.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact EcoleUp at ecoleup2@gmail.com.